Privacy Policy

Information We Collect

Metro Surfaces collects information you provide directly to us, such as when you:

• Fill out contact forms or inquiry forms on our website
• Request product samples or catalogs
• Subscribe to our newsletters or updates
• Contact us via email, phone, or WhatsApp
• Participate in surveys or provide feedback

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and fulfill your requests for product information
• Send you product catalogs, samples, and technical documentation
• Provide updates about our products and services
• Improve our website and customer experience
• Comply with legal obligations and protect our rights

Information Sharing

Metro Surfaces does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To fulfill your requests (e.g., shipping samples to your address)
• To comply with legal requirements or protect our legal rights
• With trusted service providers who assist in our operations

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to certain processing of your information

Retention Period

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.